Systems for service businesses
Let us build your systems, so you can get back to what matters.
Ready to save $45k/year?
Imagine your business with the same team and half the busywork. We build the systems that get you there.
You've tried all the tools, but they don't work
No matter how many tools you sign up for, they never seem to solve the problem — but you keep paying for them just in case.
Your tools don't talk to each other
Your team spends time moving information between platforms, collating complicated Excel documents. It's slow, error-prone, and you need a better way.
"If only this could be automated"
The follow-ups, the onboarding, the reporting — it's all time your people aren't spending on billable work. We automate them, so their hours go where the margin is.
You just want your software to work
You didn't build a business to manage software. We run your systems so your team doesn't have to, and when something breaks, we fix it. They stay focused on clients; you stay focused on growth.
We'll find you at least $45,000 in efficiencies and new revenue, or your money back.
See if you qualifyWe build systems that can save your team 10 hours a week.
AI Operators
An AI brain that takes the admin load off your team, so their hours go to work that pays.
CRM & Lead Automation
Track every lead and convert them automatically.
Eliminate Phone Tag
Bots that answer and book, so leads don't go cold when you're busy.
Membership & LMS
Build, sell and deliver your courses online.
We think the world needs more thriving businesses. Owners working with the clients they love. Teams doing meaningful work, not admin.
Time in the week to launch a new offer — or close the laptop and be with family.
Here's what we believe
You own what we build
It's customised to you, and it's yours. If we ever stop earning our place, you can walk and take all of it with you.
You're never locked out of your own business
Want to run it yourself one day? We'll train you. The point is to hand you control, not take it.
Your information stays in Australia
Our AI solutions are based in Australia. If anything has to sit offshore, we'll tell you, and keep your sensitive records out of it.
We set you up, then keep you growing
We check in regularly on what's working and what's next — and when something breaks, we fix it.
Saved a clinic 10+ hours a week in admin and increased client retention.
Annual revenue added via a single new offering, six years running.
Automated a business so completely the owner moved to Europe.
93% of our clients stay with us for 12+ months.
Here's what our clients have to say.
Steel Mountain added an extra $200k to our bottom line for six years in a row. Really great to work with!
Steel Mountain were excellent at finding a solution that worked for everyone in our team, regardless of their level of tech skills.
Steel Mountain saved our admin team at least 10 hours a week, and they keep refining and innovating as we grow. Every time we say "it'd be great if we could also…", they find a way.
Working with Matt & Annika has created more peace and control in my business. They brought structure and calm to me and my team. I can't recommend them highly enough.
Who we are
The bedrock beneath your business.
We're Matt and Annika, a husband-and-wife team based in Melbourne, Australia. We've been the steady presence behind service businesses across Australia and New Zealand since 2015. Think of us as the bedrock beneath your business — reliable ground to build on as you reach new peaks.
We're also allergic to technical jargon. If your tools have become more hassle than help, or you're ready to scale and need proper systems, let's grab a coffee.